Policies And Procedures
Being an online dealer, we rely on shipping companies to deliver orders. Getting your products to you quickly and securely is our main goal. Our system verifies the shipping address when fulfilling your order. If it cannot verify your address, we will contact you to to insure we have the correct address before shipping your order.
Normally discs are shipped with tracking and insurance with 9" cardboard backing in an envelope that is either padded or includes padding, or a box. They also have a "Do Not Bend" sticker on the envelope.
If we receive your order by 1:00 pm Eastern Standard Time Monday through Saturday, it will ship out the same day. If we receive your order after 1:00 pm Easter Standard Time or on Sunday, it will ship out on Monday. Upon fulfillment, you will be e-mailed the notification that your order has been fulfilled and you will be provided a tracking number.
What if my package doesn't arrive?
If you package doesn't arrive please contact us and we will verify that the order was fulfilled, given to the delivery company, and that the address was correct. At that point, we have done everything possible to ensure delivery of your order, but we will help as much as we can after that.
The next step is to contact the carrier. If it was shipped USPS, go to https://www.usps.com/help/missing-mail.htm and follow the steps to find your package. If it was shipped UPS, go to https://www.ups.com/us/en/help-center/claims-support.page. We will provide you with any information you need to assist you in finding your package or to make a claim for a lost order.
What if my order is incorrect or missing items?
Each of our products have a unique SKU number to ensure that the product that you ordered is the one delivered. Even all the discs have a unique identifier. If you receive the wrong product, we will work with you to resolve the problem.
What if my order is damaged?
All orders have tracking and insurance. If the carrier has damaged the products en route, please contact them to make a claim. For USPS go to https://www.usps.com/help/claims.htm, and for UPS go to https://www.ups.com/us/en/help-center/claims-support.page. We will provide you with any information you need to make a claim for the damaged product and assist you any way we can.