Policies And Procedures
Being an online dealer, we rely on shipping companies to deliver orders. Getting your products to you quickly and securely is our main goal. Our system verifies the shipping address when fulfilling your order. If it cannot verify your address, we will contact you to to insure we have the correct address before shipping your order.
Normally discs are shipped with 9" cardboard backing in an envelope that is either padded or includes padding, or a box. They also have a "Do Not Bend" sticker on the envelope.
If we receive your order by 1:00 pm Eastern Standard Time Monday through Saturday, it will ship out the same day. If we receive your order after 1:00 pm Easter Standard Time or on Sunday, it will ship out on Monday. Upon fulfillment, you will be e-mailed the notification that your order has been fulfilled and you will be provided a tracking number.
What if my package doesn't arrive?
All of your products are shipped with a tracking number. We will verify that the order was fulfilled and handed to the package delivery company, and that the order was shipped to the correct address. At that point, Lucky Disc Golf has done everything possible to ensure delivery of your order.
What if my order is incorrect or missing items?
Each of our products have a unique SKU number to ensure that the product that you ordered is the one delivered. Even all the discs have a unique identifier. At the time of order, a packing list is printed and kept with the order as it is pulled from the inventory. The packing list is also included with delivery and the order is double checked when packaged. If there is a claim that the incorrect product was delivered or a product is missing, we will check that order against our inventory. If we do find an error in the order or inventory, we will gladly fix it by sending the correct products.
What if my order is damaged?
All products are delivered with tracking and insurance. All discs are packaged with cardboard backing and padding. If the carrier has damaged the products en route, please take a picture and send it to us at firstname.lastname@example.org. We will work with the carrier to get reimbursed and will pass on any instruction from them to you. Once we fulfilled their requirements and receive confirmation of reimbursement, you will be able to choose a replacement or a refund. Please keep the damaged product until the issue is resolved.
If the products are damaged and the packaging is still good, then we would ask that you take a picture of any damage to the product and send it to email@example.com. We will send you a shipping label to return the damaged item. We will replace the damaged product or issue a refund.