Normally discs are shipped with tracking and insurance with 9" cardboard backing in an envelope that is either padded or includes padding, or a box.
If we receive your order by 1:00 pm Eastern Standard Time Monday through Saturday, it will ship out the same day. If we receive your order after 1:00 pm Easter Standard Time or on Sunday, it will ship out on Monday. Upon fulfillment, you will be e-mailed the notification that your order has been fulfilled and you will be provided a tracking number.
What if my package doesn't arrive?
If you package doesn't arrive please check the tracking on your order and verify that the address is correct. If it shows that it's still in transit, it should have an estimated delivery date. We recommend you wait until that date before taking any further action. If it says it's been delivered, please check with the carrier as follows.
If it was shipped USPS, we recommend you check with your mail carrier or Postmaster first. If they are not able to assist you, please go to https://www.usps.com/help/missing-mail.htm and follow the steps to find your package and/or file a claim.
If it was shipped UPS, go to https://www.ups.com/us/en/help-center/claims-support.page.
We will provide you with any information needed to find your package or make a claim for a lost package.
What if my order is incorrect or missing items?
Each of our products have a unique SKU number to ensure that the product that you ordered is the one delivered. Even all the discs have a unique identifier. If you receive the wrong product, please contact us and we will work with you to resolve the problem.
What if my order is damaged?
All orders have tracking and insurance. If the carrier has damaged the products en route, please contact them to make a claim. For USPS go to https://www.usps.com/help/claims.htm, and for UPS go to https://www.ups.com/us/en/help-center/claims-support.page. We will provide you with any information you need to make a claim for the damaged product and assist you any way we can.
What if I provide the wrong address on my order?
If your order is returned because you gave the wrong address we will be happy to resend it to the correct address but you will have to pay the shipping. If you decide you don't want the product, we will issue a refund less our initial shipping expense.